If you have accidentally made a duplicate booking, that is, purchased two identical tickets for the same departure, you can request a refund for one of the tickets. Complete our refund form before the scheduled departure.
The refund is subject to the following criteria being met:
- Both tickets are valid for the same departure, that is, the same date and time.
- Both tickets are booked in the same name.
- If a car has been booked, the registration number must be the same on both tickets.
If there is a price difference between the tickets, the ticket purchased most recently will be refunded.
You can submit your refund request here: here