Questions and answers

Booking changing a ticket

• Why haven’t I received a reservation confirmation?

Commuter card

• Can I buy my commuter card/travel card in the app?
• How do I buy a commuter card?
• How do I check in with my digital card?
• How do I top up my commuter card?
• Is my commuter card personal?
• What are the benefits of having a commuter card?

Complaints

• How do I submit a complaint?

AutoBizz Smart

• How do I add another bizz to my agreement?
• How do I cancel my AutoBizz Smart agreement?
• How do I pay for the trips?
• How do I register my new payment card?
• How do I use my AutoBizz Smart agreement if I have a vehicle which is more than 6 metres long or if I have a motorbike?
• How do I use my bizz?

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Questions about my trip

• Are dogs and pets allowed on the ferry?
• Can I take my e-scooter on board?
• How do I claim lost property?

Flexible travel card

• How do you book a specific departure?
• How do you buy the flexible travel card?
• How many trips can one buy using the flexible travel card?
• Is it necessary to book a specific departure?
• What do you need at check in if you have booked a specific departure?